Our Response to COVID-19

Dear Nudestix Community,

 

With the further global spread of COVID-19 (Novel Coronavirus), we are monitoring what the World Health Organization (WHO), the Government of Canada, and the Government of Ontario Public Health Agencies are advising to contain the spread of the virus in Canada and worldwide.

We understand that this pandemic is concerning to all of you as there is continued uncertainty as to how your daily life will be affected over the next few weeks and months.

At Nudestix, we have been notified that most of our beauty retail partners have closed or will be closing all stores immediately across US, Canada and Europe to protect the spread of COVID-19 in your community by the end of this week. Our stores outside these global markets are open for now and will provide the beauty products and service as per usual. Our retail partners will also continue to ship from their online stores globally to address all your beauty needs.

At Nudestix.com will remain open to support any online orders which are shipped from our warehouse. To support our community and try to brighten your day during this uncertain and challenging time, we are waiving all shipping fees immediately and adding a free gift with every purchase. 

Please use code FREESHIP at checkout for the free shipping and please note that all orders with ONLY a purchase will be shipped for free.

Here are the steps we/most retail partners are taking to ensure we are doing our part to follow the recommendations in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), given the progression of the novel coronavirus outbreak. We believe these precautions are the best decision to safeguard the health and wellness of our clients and team members.

Product Manufacturing Updates: 

All of our products are manufactured in a facility that meets the standards for Good Manufacturing Practices (GMP) for cosmetics. Raw materials used in the manufacture of our products are tested for quality both at the supplier level and prior to production and then again prior to shipping; in our global manufacturing partner facilities. 

We have spoken to our manufacturer and inquired as to how they are handling containment. As a facility that is GMP certified, standards for cleanliness and hygiene are already adhered to. For example, wearing lab coats, gloves, face masks and hair coverings when handling raw materials and components. They have informed us that they will be more stringent in their procedures and will be modifying interactions with each other by following the WHO guidelines and recommendations for sanitation and social distancing.

Possible Supply Chain and Online Order Interruptions:

At Nudestix, we are making every effort to minimize interruption and stress of daily life! With the manufacture of any product, though, there are various human considerations and networks in the supply chain including raw material availability, product manufacturing, warehousing, and shipping. We are hoping there won't be issues with product availability, however, since we manufacture our products from global manufacturing partners, this may happen. We rely on our assembly, warehouse, and logistic teams to pack and ship all orders, including online. If there is a closure with our Toronto, Canada Distribution Center or External Courier Partners, this could affect the ability of retailer orders and your online orders to be shipped timely. 

In-store Service Change and Possible Interruptions:

  • Temporarily closed stores.
  • Temporarily suspended all store makeup services and classes out of an abundance of caution.  
  • Actioned strict hygiene policies observed regarding service, product sanitation, and cleanliness across all our stores. Ensuring all interactions with clients involve clean hands. There are also hand sanitizer station retailer entrances and we request that all clients use some before coming in to the main retail area to purchase. 
  • Brushes are not to be used in-store with clients and only clean testers and disposable, one-time use supplies will be provided.
  • Prior to interacting with clients we ensure our hands have been thoroughly washed. Our team will attempt to maintain an acceptable distance from clients.
  • If any of our beauty team are sick for any reason, they will be staying home for 14 days to ensure adequate self-isolation.

Our highest priority is always the wellbeing of our community and we will continue to monitor the coronavirus situation very closely. We greatly appreciate your patience and understanding, and we are here to continue supporting you. We will continue to provide global updates, educational and entertaining content through our social media channels to provide a semblance of normalcy. Taylor and Ally’s grandmother used to say:

“this too shall pass” – Estelle Frankel

We are sending you our warmest thoughts. Please take care of yourselves, loved ones and community.

 

Jenny Frankel

President, Nudestix Inc. 

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Jenny, Taylor, Ally, Lorne Frankel and the entire Nudestix Team